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Managing Parent Complaints
Sometimes things don’t go to plan, mistakes happen and parents complain. Being able to resolve complaints quickly and effectively is key to saving the relationship and maintaining your reputation as a credible leader.
Resolving complaints is more than just solving the issue. In this 45 min webinar we explore the underlying reasons why parents complain and simple psychological strategies you can use to resolve complaints and get the relationship back on track.
We uncover the big 3 remedies; apology, action or financial award. Finally, we examine the case study of a service that used wine and cheese to almost completely eliminate parent complaints!
Wednesday 26th May 2021
10:00am - 10:45am AEST
This webinar has been specifically designed for Leaders and Managers working in LDC, FDC, Preschool, Kindergarten and OHSC.
Can't make the webinar? - With our 'watch it liveorwatch it later' guarantee you'll automatically receive a link after the webinar to enable you to watch a recording.
Target Audience: Teachers / Educators, Leaders and Managers working in LDC, FDC, Preschool, Kindergarten and OSHC. Format: Live interactive webinar Presenter: Adrian Pattra Certificate: Yes, one per enrolment Single Use or Sharable: Sharable with your immediate team. Recording Sent: Yes automatically Handouts Sent: Yes automatically