>>>Can't make it to the live session? Register anyway and we'll send you the recording after the webinar has finished! <<<<

Managing Parent Complaints

Sometimes things don’t go to plan, mistakes happen and parents complain. Being able to resolve complaints quickly and effectively is key to saving the relationship and maintaining your reputation as a credible leader.

Resolving complaints is more than just solving the issue. In this 45 min webinar we explore the underlying reasons why parents complain and simple psychological strategies you can use to resolve complaints and get the relationship back on track.

We uncover the big 3 remedies; apology, action or financial award. Finally, we examine the case study of a service that used wine and cheese to almost completely eliminate parent complaints!

Wednesday 26th May 2021

10:00am - 10:45am AEST

Live Webinar

This webinar has been specifically designed for Leaders and Managers working in LDC, FDC, Preschool, Kindergarten and OHSC.

Can't make the webinar? - With our 'watch it live or watch it later' guarantee you'll automatically receive a link after the webinar to enable you to watch a recording.

Details

Target Audience: Teachers / Educators, Leaders and Managers working in LDC, FDC, Preschool, Kindergarten and OSHC.
Format: Live interactive webinar
Presenter: Adrian Pattra
Certificate: Yes, one per enrolment
Single Use or Sharable: Sharable with your immediate team.
Recording Sent: Yes automatically
Handouts Sent: Yes automatically