Part 1: Unlocking the Psychology of Parent Complaints - Wednesday 6th March 10.00 am AEDT
Discover the underlying reasons why parents complain and gain valuable insights into their perspectives. Learn simple psychological strategies to effectively resolve complaints and restore positive relationships.
Part 2: Navigating Regulatory Requirements for Complaint Resolution - Wednesday 13th March 10.00 am AEDT
Understand the essential steps and obligations when dealing with parent complaints within regulatory frameworks. Ensure compliance while effectively addressing issues raised by families.
Part 3: The Power of Apology, Action, and Financial Award - Wednesday 20th March 10.00 am AEDT
Explore the three key remedies to resolve parent complaints: offering a sincere apology, taking appropriate action, or providing a financial award when necessary. Learn how to choose and implement the most suitable remedy for each situation.
Part 4: Transforming Complaints into Meaningful Parent Engagement - Wednesday 27th March 10.00 am AEDT
Discover how to leverage parent complaints as opportunities to drive meaningful engagement with families. Learn strategies to exceed expectations, create positive experiences, and turn dissatisfied parents into loyal advocates for your service.
Don't miss out on this valuable opportunity to enhance your conflict resolution skills and create a harmonious environment for both parents and staff. Join our webinar series now and be equipped to handle parent complaints effectively and professionally.