Sometimes things don’t go to plan, mistakes happen and parents complain. Being able to resolve complaints quickly and effectively is key to saving the relationship and maintaining your reputation as a credible leader.
Resolving complaints is more than just solving the issue. In this 45 min webinar we explore the underlying reasons why parents complain and simple psychological strategies you can use to resolve complaints and get the relationship back on track.
We uncover the big 3 remedies; apology, action or financial award. Finally, we examine the case study of a service that used wine and cheese to almost completely eliminate parent complaints!
Thursday 18th August 10:00am - 10:45am AEST Live Webinar